HOW CAN I be of service to YOU?
Today's thriving organizations are the result of only two people: Your customers and your employees. They are your unpaid promoters! Your Evangelists.
They can't wait to tell other people great things about your company. They're evangelists telling great stories about your company! With so many bad stories and bad news these days, good stories now spread faster than bad. Finally!
For business, however, customer AND employee stories spread like wildfire on social media but people's hearts open up when the hear great customer stories or employee praises and raises.
What character, however, is your company playing in their story? Hero? Villain?
Have no doubt, you are one or the other and statistically according to Harvard, only 8% of customers think companies are providing great customer experiences.
At 17, I sold a washing machine to Aerosmith's Bass Player, Tom Hamilton, and learned a life altering lesson.
I started playing bass three years earlier, and "Tom" was one of my "God's."
After Mr. Hamilton left, the store owner said to me, "That's how you should treat every customer, like they're your idol."
Those words became a mindset of my career and the foundation to my success.
Member
One Washing Machine
I love helping companies be heroes and can be of great service to you. Let's connect and just have a conversation. Please send a quick note to gerry@askcxp.com or call
Cheers,
Gerry