Hardware

Sonicwall, Pathviewcloud/Appneta, Netgear, Linksys, Dell, HP, IBM, Compaq, Acer, Toshiba, X10, Foscam, Logitech

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Video Conference

Skype, GoToMeeting, ooVoo, Google+

HOW CAN I be of service to YOU?

User /Server OS and Applications

Windows 2000,XP,Vista,Windows 7-10
Windows Server 2008 R2 & 2102 R2

Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher, FrontPage, Access) Vizio, SQL 2008/2012, Remote Desktop Manager

The "Ace" in my background's winning hand is a solid 15 year hands-on technology background to compliment my Customer Experience passion. Technology is a tool and should never supplant human interaction. I balance the Voice of the Customer's emotions with technology to build successful customer relationships.  My tech background focused in areas such as team training, tech support, IT Analyst, project management, procurement, license and asset management, implementations. Below is an example of technology I've worked with hands-on.  For insight into my methodology, please visit my IT site,

ISP and Cloud

Amazon AWS, Nirvanix, Internap, Cogent, Level 3, XO, Comcast, Verizon

Backup

Asigra, Seagate,Google Drive, Drop Box

Networking & Protocols

WAN, LAN, RAS, VPN, Ethernet, Internet, Intranet

TCP/IP, IPX, DHCP, DNS, WINS, PPTP, FTP, SMTP/POP

Anti-Virus

Sophos Endpoint,

Norton Symantec, McAfee, Avast

Utilities 

Dell OpenManage Server Administrator, IPSentry, Free Mind (MindMap), CoreFTP, Norton Ghost, Syncback, Wintail, CloudBerry Explorer, CCleaner, Spacemonger, MagicDisc/ISO, Partition Magic, SVCTraceViewer,

Technology Experience

Security

Tyco/ADT,

Sonitrol

Customer Experience Expert| coach | Designer | Trainer 

Telecom

Mitel, Ring Central, Grasshopper

Software (Sample)

Google Apps, -  Apache Open Office, Citrix, Roboform, Passpack, QuickBooks, Quicken, Adobe Acrobat Pro, ABCPDF, VLC

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